1. Who we are
Lyzoo Group Ltd ("we", "us", "our") is a company registered in England & Wales (Company No. 14997196, VAT No. GB 506901994), with its registered office at Unit 9024, Shurgard 40–46 Ashton Old Road, Manchester, M12 6LP, United Kingdom. We are the data controller for personal data collected through our website and trade channels.
2. Information we collect
- Contact details (name, company, email, phone) submitted via our contact or trade forms.
- Order, delivery and billing information for B2B and retail customers.
- Technical data (IP address, browser type, device data) collected via cookies and analytics.
- Correspondence and records of enquiries you send us.
3. How we use your information
- To process trade account applications and fulfil orders.
- To respond to enquiries and provide customer support.
- To comply with legal, accounting and regulatory obligations.
- To improve our website, services and brand-partner reporting.
- With your consent, to send relevant trade and product updates.
4. Legal bases
We rely on the following lawful bases under UK GDPR: contract performance, legitimate interests (operating and growing our business), legal obligation, and consent (where required, e.g. marketing).
5. Sharing your data
We do not sell your personal data. We may share it with trusted processors who help us deliver services (couriers, payment processors, IT providers, accountants), our brand partners where reporting obligations exist, and authorities where legally required.
6. International transfers
Where data is transferred outside the UK/EEA, we ensure appropriate safeguards (e.g. UK IDTA, Standard Contractual Clauses) are in place.
7. Data retention
We retain personal data only as long as necessary for the purposes set out above, or as required by law (typically up to 6 years for accounting records).
8. Your rights
- Access, rectification, erasure, restriction, portability, and objection.
- The right to withdraw consent at any time.
- The right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies
We use essential cookies to operate the site and, with consent, analytics cookies to understand usage. You can manage cookies via your browser settings.
10. Contact us
For any privacy enquiries please email info@lyzooretailers.co.uk or write to our registered office above.